Last Updated: 10-06-2024
At FIRSTFRONT KENYA, we are committed to providing high-quality household goods and customer satisfaction. If you are not entirely satisfied with your purchase, we are here to help. This Return and Refund Policy outlines your rights and the procedures for returning products and receiving refunds.
1. Returns
- Eligibility for Returns: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must also provide a receipt or proof of purchase.
- Return Period: You have 30 calendar days from the date you received the item to initiate a return.
- Non-returnable Items: Certain items are exempt from being returned. These include perishable goods, personalized items, intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
2. Refunds
- Refund Process: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
- Refund Timeframe: You will receive the credit within a certain number of days, depending on your card issuer’s policies.
- Partial Refunds: In certain situations, only partial refunds are granted (if applicable). This includes items not in their original condition, damaged or missing parts for reasons not due to our error.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at contact@firstfront.co.ke and send your item to: FIRSTFRONT KENYA, Ronald Ngala St, Nairobi].
4. Shipping
- Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Shipping Duration: Depending on your location, the time it may take for your exchanged product to reach you may vary.
5. Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: contact@firstfront.co.ke
- By visiting this page on our website: www.firstfront.co.ke/contact-us
6. Changes to This Policy
We may update our Return and Refund Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date. You are advised to review this policy periodically for any changes.